Maintenance management
Maintenance fails in a specific way: an issue mentioned to a staff member in passing never becomes a ticket, and the resident who reported it becomes the resident who leaves. primelivingApp makes reporting self-serve, routing automatic, and closure verifiable.
Resident-raised with photos
Residents report from the app with images attached, so nothing depends on catching staff in person.
Automatic routing
New tickets assign to the right staff member by category, rather than waiting for someone to notice them.
Tracked status
Open, assigned, in progress, and closed states are visible to the resident, which stops the follow-up call.
Verified closure
A ticket closes only once the work is confirmed, so nothing is quietly marked done.
History per room
Recurring faults are visible against the room, which is how you find the fitting that fails every winter.
Vendor & asset tracking
Track assets and supplier work against each property so repeat repairs and costs stay attributable.

